Frequently Asked Questions

Please park your car in the ‘Parkhaus am Rathaus’ right below our hotel. The entrance is opposite our hotel. Find a place behind the entrance somewhere. When you see an advertisement of our hotel, take the door on the right side and come up the stairways.
24hrs parking fee is 18,00€, night fee from 7pm till 9am is 3,50€.
You are welcome to drive in front of our Hotel to load and unload.

By train: from Hauptbahnhof station either by taxi or take a short walk thorug the pedestrian area to the cathedral ‘Ulmer Münster’. From there turn right and you will reach the hotel.
By car: leave the highway A8 at ‘Ulm West’ and the A7 at ‘Ulm East’ in direction to city center and ‘Altstadtring’. Next to the cathedral you will see our hotel and opposite to it is the entrance to the parking garage ‘Am Rathaus’.

Our reception is open 24 hours a day.

Our luggage room is at the reception, we store your luggage as long as you need.

Check-in time is from 1pm, check-out time is till 12pm noon. Please inform us, if you wish late check-out till 4pm.

We will try to fullfill your wishes as good as possible. Please use our Contact Form and refer to your booked room. Please note that we are a non-smoking hotel. Kontaktformular.

We welcome your dog in our hotel. We charge 10,00€ per day for cleaning. Please book in advance.

Our bed linen is generally suitable for allergy sufferers and if you wish addional blankets or cushions please contact us at reception – dial 500 from your room.

Please hand over your laundry to our reception . We will manage to deliver it back to you in a few hours. Dry clean needs one day to be finished.

Please contact reception.

We provide free highspeed WiFi in the hotel. Please register at the reception or start your TV.

Additionally the city centre around the “Ulmer Munster” provides free City WLAN.

We accept Eurocash, Mastercard, Amex and Visa card.

Almost all rooms are equipped with a safe. In addition to that, we offer storage in our reception safe.

Yes – the invoice amount can be paid by your company – by means of sending a company credit card or by pre payment transfer prior to your arrival. Our form hier.

Reservations normally will be hold until 6pm on the day of arrival. If you like to check-in later than this, we need a credit card number for guaranteed, and then we will hold the room free for you the whole night. If you do not show up, we will charge 100% of the room rate. For group bookings and arrangements, special terms and conditions may apply.

Are you planning a longer stay for few weeks in Ulm? We provide special discounts, please use our contact form.